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Policies & T&C's

Privacy Policy

  • Privacy Policy 10 July 2026 Welcome to Pixel Pulse ("we," "our," or "us").

 

  • We value your privacy and are committed to protecting your personal information.

 

  • Information We CollectWhen you use our website, we may collect: Name, Email address, Phone number, Billing and shipping address, Payment information (processed securely through third-party payment providers), IP address,  Browser and device information, Website usage and browsing activity.

 

  • How We Use Your InformationWe use your information to: Process and fulfill orders, Provide customer support, Communicate about purchases,  Improve our website and services, Prevent fraud and unauthorized activity,  Send marketing emails (only where permitted or with your consent).

 

  • Payment SecurityWe do not store your full payment information. Payments are securely processed by trusted third-party payment providers.

 

  • Sharing InformationWe may share your information with:* Payment processors* Shipping providers* Suppliers fulfilling orders* Analytics providers* Marketing platforms* Legal authorities when required by lawWe never sell your personal information.

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  •  CookiesOur website uses cookies to improve your browsing experience, remember preferences, analyze website traffic, and support advertising efforts.

 

  • Data SecurityWe use reasonable technical and organizational measures to protect your personal information. However, no online system can guarantee complete security.

 

  • Your RightsDepending on your location, you may have the right to:* Access your data* Correct inaccurate information* Request deletion* Withdraw marketing consent* Request a copy of your data.

 

  • Third-Party LinksOur website may contain links to other websites. We are not responsible for their privacy practices.

 

  • Children's PrivacyOur website is not intended for individuals under the age of 13.

 

  • Changes We may update this Privacy Policy at any time. Continued use of the website constitutes acceptance of any changes. ContactFor privacy-related questions, please contact: Email: jtvanniekerk31@gmail.com Business Name: Pixel Pulse

Refund Policy

  • Refund & Return Policy Effective Date: 10 July 2026 At Pixel Pulse, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help. Return EligibilityYou may request a return within 30 days of receiving your order if:

 

  • The item arrived damaged or defective.

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  • You received the wrong item.

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  • The item is unused, in its original condition, and in its original packaging (where applicable). To begin a return, please contact us before sending any item back. Non-Returnable ItemsFor hygiene, safety, or other reasons, the following items cannot be returned unless they arrive damaged or defective:

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  • Personalized or custom-made products

 

  • Gift cards

 

  • Downloadable digital products

 

  • Perishable goods

 

  • Final sale or clearance items.Damaged or Incorrect OrdersIf your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

 

  • Your order number

 

  • A description of the issue

 

  • Clear photos of the item and packaging we will review your claim and, where appropriate, offer a replacement, refund, or store credit. Refunds Once your return or claim has been reviewed and approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

 

  • Original shipping charges are generally non-refundable unless the return is due to our error or a defective product. Return Shipping Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

 

  • Order CancellationsOrders may be cancelled only before they have been processed or shipped. Once an order has entered processing or has been dispatched, it can no longer be cancelled. You may still be eligible for a return under this policy once the item has been delivered.

 

  • Exchanges we currently do not offer direct exchanges. If you would like a different item, please return the eligible product (if applicable) and place a new order. Chargebacks if you experience an issue with your order, please contact us first so we have the opportunity to resolve it.

 

  • Unwarranted chargebacks may delay future purchases and the resolution process. Consumer Rights Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. Contact us if you have any questions about returns or refunds, please contact us:**Business Name: Pixel Pulse Email: jtvanniekerk31@gmail.com We are committed to resolving issues fairly and providing the best possible shopping experience for our customers.

Shipping Policy

  • Shipping Policy Effective Date: 10 July 2026 Thank you for shopping with Pixel Pulse. We are committed to delivering your order as quickly and efficiently as possible.

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  • Order Processing:

 

  • Orders are typically processed within 1–3 business days after payment has been confirmed.

 

  • Orders are processed Monday through Friday, excluding public holidays.

 

  • During periods of high demand, product launches, or holidays, processing times may be slightly longer.

 

  • Shipping TimesDelivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are: United States: 5–12 business days Canada: 7–15 business days United Kingdom: 5–12 business days Australia & New Zealand: 7–18 business days Europe: 5–15 business days International: 7–21 business days.

 

  • These timeframes are estimates and are not guaranteed. Shipping Costs , Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Promotional offers for free shipping may apply to eligible orders.

 

  • Order Tracking once your order has shipped, you will receive a confirmation email containing tracking information where available. Tracking updates may take up to 48 hours to appear after shipment. Delays, while we strive to meet estimated delivery times, delays may occur due to factors beyond our control, including: Customs inspections, Severe weather, Carrier delays, High shipping volumes, Public holidays, Incorrect or incomplete shipping informationPixel Pulse is not responsible for delays caused by shipping carriers or customs authorities.Customs, Duties & TaxesInternational orders may be subject to customs duties, import taxes, or other fees imposed by your country's authorities.

 

  • These charges are the responsibility of the customer unless otherwise stated. Incorrect Shipping Information customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, we cannot guarantee that an order can be modified after it has been processed. Additional shipping charges may apply if a package must be re-shipped, Lost, Stolen or Damaged Packages if your package is lost, stolen, or arrives damaged, please contact us within 7 days of the reported delivery date.

 

  • We will work with the shipping carrier to investigate the issue and, where appropriate, provide a replacement or refund in accordance with our Refund Policy. Split Shipments if your order contains multiple items, they may be shipped separately from different warehouses. In such cases, you may receive multiple tracking numbers, and deliveries may arrive on different dates. Order Changes & Cancellations Orders may only be changed or cancelled before they have been processed. Once processing has begun, cancellations or modifications may no longer be possible.

 

  • Contact us if you have any questions regarding your order or shipping, please contact us: Email: jtvanniekerk31@gmail.com Business Name: Pixel PulseWe appreciate your patience and thank you for choosing Pixel Pulse.

Terms & Conditions

  • Terms & Conditions Effective Date: 10 July 2026 Welcome to Pixel Pulse. By accessing or using our website, you agree to these Terms & Conditions.

 

  • All orders are subject to availability and acceptance.We reserve the right to cancel any order due to pricing errors, suspected fraud, stock shortages, or other unforeseen circumstances. Prices are displayed in the applicable currency and may change without notice.Taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.

 

  • Payment must be received before orders are processed. We accept approved payment methods displayed during checkout. Shipping Estimated delivery times are provided for convenience only and are not guaranteed. Pixel Pulse is not responsible for delays caused by shipping carriers, customs, weather, or events beyond our control.

 

  • Returns & RefundsPlease refer to our Return Policy for full details. Refunds are subject to eligibility requirements and inspection where applicable. Product Information, We strive for accuracy but do not guarantee that product descriptions, specifications, pricing, colors, or images are error-free. Intellectual Property All website content, including logos, images, text, graphics, and designs, is the property of Pixel Pulse or its licensors and may not be copied or reproduced without written permission.

 

  • Acceptable Use, You agree not to: Violate any laws, Attempt unauthorized access, Distribute malware, Interfere with website operations, Use the website for fraudulent activity Limitation of LiabilityTo the maximum extent permitted by law, Pixel Pulse shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

 

  • Disclaimer Products are provided "as available" and "as is" unless otherwise required by law. Privacy Your use of the website is also governed by our Privacy Policy. Governing Law These Terms shall be governed by the laws of Wyoming. Changes We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms. Contact Questions regarding these Terms may be directed to:Email: jtvanniekerk31@gmail.com Business Name: Pixel Pulse

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